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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

A ticket purchase is binding, but as part of our Fan Guarantee it is possible to get a refund up to 72 hours after the order. This is only possible by filling out the Fan Guarantee form here. You can read more about the terms of purchase here. If you have purchased ticket insurance in connection with your order, you may contact Eventclaims@allianz-assistance.co.uk or +45 7022 0477 for more information.
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