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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Welcome!

Udfyld denne formular for at anmode om en refundering af dit billetkøb i henhold til reglerne for Ticketmasters Fan Guarantee. Der er dog visse undtagelser frafortrydelsesretten, så læs venligst nedenstående punkter, før du sender din anmodning.r.

  • Du har i alt 3 dage (72 timer) til at anmode om refundering (regnet fra Ticketmasters afsendelse af ordrebekræftelsen til Ticketmasters modtagelse af formularen for refundering). Overskrides denne tidsfrist, bortfalder fortrydelsesretten med Fan Guarantee, og vi henviser til de gældende regler for for-trydelsesret på billetterr
  • Du kan ikke få refunderet dine billetter, hvis der er 14 dage eller mindre til arrangementet (regnet fra købstidspunktet)
  • Du kan maks. benytte dig af fortrydelsesretten 1 gang om måneden og maks. 3 gange i alt inden for hvert kalenderår
  • Vi refunderer kun selve billetprisen – billetgebyret og øvrige gebyrer bliver ikke refunderet
  • Vi har kun mulighed for at annullere selve billetten – tilkøbsprodukter som fx billetforsikring, Collector Ticket osv. kan ikke refunderes.
  • Ved mistanke om misbrug, billetsvindel, køb med videresalg for øje mm. forbeholder vi os retten til at afvise refunderingen under Fan Guarantee.

Bemærk, at hvis du blot ønsker at ombytte eller opgradere dine billetter – eller overdrage dem til en anden fan – så kontakt venligst vores servicecenter på tlf.: 70 15 65 65.5.


Other information
We only refund the debit card used for the original purchase
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