How do I purchase ticket insurance?
If available for your event, the option to purchase insurance will be offered to you at the time you book your tickets.

I have a general enquiry, or an enquiry regarding a claim (e.g. 'I would like to make a claim' or 'I submitted my claim a number of days ago, have you received it?'). Who should I contact?
If you have a valid ticket insurance you can file a claim online or contact: nab.event@allianz.com. All claims and information services provided are online only.

I have an inquiry regarding my insurance purchase (e.g. 'can I make an amendment to the event/date I am covered for' or 'does my policy cover me for xxx?') 
Please contact nab.event@allianz.com

I have a query regarding cancelling my insurance. Who should I contact? 
Please contact Ticketmaster Denmark Customer Service to receive a refund by telephoning +45 38 48 16 30.

Can the Ticketmaster Danmark Customer Service team deal with my query?
No. It is important to ensure that you have adequate cover. As such, please contact nab.event@allianz.com.

You can read more about what the insurance covers and the terms here.