Why is the service charge not refunded if an event is cancelled?

Purchased tickets are as a general rule not refunded. Tickets can only be refunded in the event of a cancellation. In such a case, tickets are refunded to the person who originally purchased the tickets. As a ticketing company, Ticketmaster Danmark is not liable for refunds if there is a cancellation. Contractually, Ticketmaster Danmark seeks to ensure that the promoter provides a refund in the case of cancellations, but we cannot claim any legal responsibility to ensure this happens. Please note that any service charges, fees and delivery charges are not refunded.