Before payment can be issued, our payment provider Adyen Marketpay performs checks to authenticate the information provided at the time of listing.  This helps us to prevent fraud. 

If Adyen encounters any errors when making these checks, in line with their “KYC” (Know Your Customer) requirements, we may ask you for some documentation in order to verify the information provided. If that’s the case we’ll email you from no-reply@ticketmaster.dk to let you know what’s needed. 

Please be assured that any documents you provide will only be used to verify your information and then immediately deleted.