This is most likely a browser fault. Start by clearing your cache (more commonly known as your ‘history’ in the browser settings). If this doesn’t help, try using a different browser.
If this doesn’t work, please do get in touch with us from your Ticketmaster account. Simply select the order that your query relates to then click ‘Need help with your order’.
Unfortunately, we can’t change or remove a listing if your tickets have already sold.